REFUND / CANCELLATION POLICY

Changes, Cancellations And Refunds (City Tours)

CHANGES MORE THAN 48 HOURS IN ADVANCE OF TOUR: You may change your tour, subject to availability, 48 hours before the start. If changes cannot be accommodated, there will be a full refund except for any non-refundable expenses (see below)

CHANGES LESS THAN 48 HOURS IN ADVANCE OF TOUR: Changes within 48 hours of the start of the tour cannot be guaranteed, even if there is availability. If changes cannot be accommodated, there will NOT be any refund

CANCELLATIONS MORE THAN 48 HOURS IN ADVANCE OF TOUR: A full refund (less any non-refundable expenses- see below) will be given to you if you let us know more than 48 hours before the start of the tour.

CANCELLATIONS LESS THAN 48 HOURS IN ADVANCE OF TOUR: No refund will be provided if you cancel the tour within 48 hours of the start of the tour.

LATE ARRIVAL BY CUSTOMER 

The tour starts at the designated time. If you arrive late for whatever reason and miss the tour, then no money will be refunded

CANCELLATIONS BY US 

While we always endeavour to avoid cancellations and changes, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen tour.

We will notify you before the tour starts if we have to cancel for lack of numbers. Please note that we do reserve the right to run tours with less than the stated minimum number. If we have to make a significant change or cancel, we will tell you as soon as possible. If we have to cancel, we will pay back the full amount and will not deduct any non-refundable expenses. Compensation will not be payable and no liability assumed by us.

NON-REFUNDABLE EXPENSES 

If you cancel/change a tour, if we have incurred expenses which we can’t recoup (such as car hire), then you will have to pay for these expenses.

CONTACT US 

Please contact us at support@bestwaytrips.com to let us know about any changes or cancellations.

Changes, Cancellations And Refunds (Multi-Day Tours)

CHANGES BY YOU: A change of departure date and/or a change in tour must be requested in writing by the person who made the original booking. 

Should the changes result in additional fees or charges to Bestwaytrips  from suppliers then BESTWAYTRIPS reserves the right to pass on those additional charges to the client. Or to apply an ‘administration charge’ accordingly.

Changes should be notified at earliest opportunity. If the change results in the cancellation of the tour in whole or in part then cancellation charges will be applied. Whilst every reasonable effort will be made to accommodate changes and additional requests their availability can’t be guaranteed.

CHANGES BY US: While Bestwaytrips  will use its best endeavours to operate all tours as advertised, by entering into this contract the client accepts that it may prove necessary or advisable to vary or modify an itinerary or its contents due to prevailing local conditions.

Bestwaytrips reserves the right at any time either before or during a tour to cancel or change any of the facilities, services or prices described (including flights, transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.

If a major change needs to be made, the client will be told at the time of booking. If a major change becomes necessary Bestwaytrips will inform the client as soon as reasonably possible if there is time before departure.

Unless the client fails to pay the final balance Bestwaytrips  will, upon cancellation, return all money  paid excluding payment for travel insurance and administration charges or offer an alternative tour of comparable standard.

  • For Hotels bookings - If the Hotel room booking is Non-Refundable than money will not be refunded , if Refundable than money will be refunded to the customer(any person who has booked any service from bestwaytrips) subjected to cancellation charges of the Hotel & Bestwaytrips 
  • For Refundable Bookings ,Cancellation request has to be given by the customer before 48 hours of the booking date  to initiate cancellation process , if request is given after 48 hours than bookings will not be cancelled & thus money will not be returned.

(This minimum time period  of 48 hours varies from hotel to hotel ,bestwaytrips has no responsibility/liability  ,it depends on the pricing/cancellation  policy of respected Hotel , we  can send the return request on behalf of customer  )

  • For Airline Tickets - Read the Refund/cancellation policy of respected Airlines on their website  , we are not responsible for any refund , we can only send the cancel/refund request to the airline  on behalf of the customer , acceptance/non-acceptance is not in our hands . We are not always in a position at the time of booking to confirm the carrier(s), aircraft type and flight timings which will be used in connection with your flight. The carrier(s), flight timings and types of aircraft shown in this website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier(s), flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges.
  • This website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

           Behaviour

  • When you book a Holiday with Bestwaytrips you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.